General recommendation
Remote users/ Agents from Home
- Webex App on Mobile (cellular):
Always prefer mobile data, do not use your home/company's Wi-Fi unless you are absolutely sure the Wi-Fi network is properly configured for voice traffic.- Webex App on Desktop (computer):
Always prefer wired connection, do not use your home/company's Wi-Fi unless you are absolutely sure the Wi-Fi network is properly configured for voice traffic.USB-LAN adapter
Modern laptops do not have LAN port
It’s quite common that modern computers do not come with a LAN port for wired connection to the network, in these cases a USB-to-LAN adapter is needed.
Network cable
LAN patch cord – UTP cable
The lenght for the Network cable depends on the distance between the computer and the Internet access router.