Two Microsoft accounts are required
If both the customer and also the IT support tech have a Microsoft account, then Quick Assist can be use as the screen sharing tool.
Any of the following Microsoft domains should be valid:
- @hotmail.com
- @msn.com
- @live.com
- @outlook.com
Windows to Windows
Quick Assist, is the official screen sharing tool from Microsoft and is available for free, use the Microsoft Store to install it.
Windows to Mac OS
Quick Assist has a web version to give support to Apple Mac users, see the link below:
http://aka.ms/qawebhelper